Breaking the Overservicing Habit

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Summary

The pressures to overservice have increased as a result of the global uncertainty created by the US action on trade tariffs and the impact this is having on client budgets. So, other than just working harder for less money, what action can you take to protect your team and your business?

This course identifies some practical steps that will put you more in control over what is included and what is excluded from the price you quote to clients. It will also show you how to help your staff say NO to the inevitable requests for more from their day-to-day client contacts.

 Trainer: Crispin Manners

What Delegates Learn & How they will Benefit from the sessions?

Delegates will benefit by understanding the true causes of overservicing and how to avoid them. They will also learn how to set client expectations correctly and how to give their team the tools to manage client requests for additional free work.

Delegates will receive course materials, including checklists to follow.